About us

Infracommerce is the latam leader for Full Service E-commerce. Was born in 2012 with the objective of providing technology and management solutions for retail and industry.

Based in Brazil, Infracommerce brings together the expertise of professionals with over 20 years experience, more then 300 employees divided in 6 business units: Platform, Content Production, Digital Marketing, Payment, Logistics and Costumer Service.

Our mission is to provide services and systems that enable the retailer a greater efficiency and scale while selling online.

We excel because of our constant search for technological innovation, improvement of our services, and a model that optimizes the actions of customers generating greater sales performance and ecosystem efficiency.

FULL SERVICE

FULL MANAGEMENT FOR BETTER RESULTS,
RETURNS AND SIMPLICITY

Operations, monitoring and daily results
• Full management of your online channel;
• Coordination of the different services and monitoring of key performance indicators;
• Daily operations: merchandising, highlights, promotions, content management and much more;
• Development and implementation of the commercial and marketing strategy approved by you;
• Assistance in the definition of product mix and the resupply management of your store;
• Analysis of metrics and constant improvement recommendations.

Full Service

PLATFORM

PLATFORM OMNICHANNEL PLATFORM
TO MAXIMIZE CONVERSION AND SALES

MAIN PLATFORM ADVANTAGES:

• Modern solution that consolidates the best market practices (architecture, features, integration, etc.);
• Sales and growth guarantee:
• 99.8% of guaranteed uptime;
• State-of-the-art servers, redundancy, DRP;
• SAAS or On Premises;
• Constant updates;
• User-friendly management tools;
• Isolated environment for the validation of updates;
• 200 order per minute;
• Our main difference: Accessible and efficient SUPPORT.

MARKETING | SALES

CONVERSION AND PERFORMANCE
ARE OUR FOCUS

We do everything to bring your customer into your store
and leave with a purchase made.

CONVERSION FUNNEL


Traffic generation

We optimize your budget to ensure the best return

Paid traffic

• Sponsored links
• Affiliates and Display
• Facebook Ads
• Remarketing
• Price comparators
• Portals and Blogs

Non-paid traffic

• Direct e-mail Mkt
• Organic e-mail Mkt
• Social Media


Usability laboratory

Experience is the focus in our UX (user experience) laboratory. Increase your conversion rate with heat-mapping, Scroll-mapping, A/B test, test with users, heuristic evaluation, assisted navigation and navigation data analysis.


BUSINESS INTELLIGENCE AND CUSTOMER EXPERIENCE

Experience, intelligence, consolidated information and best practices are part of our DNA.
The secret to make the different in the market.

QUALITY PHOTOS AND VIDEOS ENHANCING YOUR E-COMMERCE.

More than a quality photo and video studio, a business unit directed to the production of e-commerce
content. We offer full production service with the best technologies designed for this service.

Photo 
360

Photo
360

Still

Still

Photo Ghost

Photo
Ghost

ModelsModels
32%
More than a photo studio and video quality . A business unit focused on the production of content for e-commerce. We offer full service production, with the best technologies geared to the service.

20%
increase in sales conversion rate Adding high quality vídeos

OPERATIONS

LOGISTICS THAT YOU CAN COUNT ON.
YOUR DELIVERY ON TIME WITHOUT MISTAKES

We resolve you problem with demand variation. For example, we help your operation grow on Christmas and reduce it during slow periods, adapting costs to your specific needs.

Our operations

• Receiving goods;
• Customized storage by product type;
• Order processing (picking, packing);
• Follow-up report of online products;
• State-of-the-art WMS;
• Nationwide delivery (air and road)
• Management of delivery companies;
• Packaging customization (boxes, gifts and perfumes)
• Reverse logistics;
• A/B/C/D analysis of returns;
• Rotating inventory.

99,5% Stock
accuracy
99% Shipping within
the deadline
97% Delivery
on time
10 Certified
carriers

FULL PAYMENT SOLUTION

UPDATED TOOLS AND PROVEN OPERATION

• Robust gateway and conciliation system to guarantee your payments received.
• Reduced payment fees for our customers
• A risk analysis tool with the country’s best performance


EXCELLENT SERVICE MEANS SATISFIED CUSTOMERS.

ANSWERING A CALL ISN’T ENOUGH. IT IS NECESSARY TO PROVIDE BETTER SOLUTIONS AND SERVICE.

Everything in Infracommerce is integrated. Therefore, our SAC customer service has access to all services, going directly to the point, speeding up service and ensuring a fast and accurate response.

Differences

• Specialized team by segment (fashion, beauty, etc.);
• Customer service customization;
• Staff training regarding the brand;
• Customer service in various languages;
• Dedicated means of communication per customer;
• Full system integration (back-office, platform, e-mail, chat and phone).

CLIENTS