Operations

Elected as the Best Operation by E-commerce Brasil 2017 awards, we offer the best services in Logistics (delivery, storage and security), Online Payment (secure system and robust gateway), Customer Service (relationship generation and attachment between brand and customer) and Production (content linked to products, such as high-quality photos, 360º and zoom).

Logistic

A complete security system, the Infracommerce logistics uses cutting-edge technology and the latest innovation on the market for product storage and delivery:

  • 30,000 m²

    of secure storage area

  • 17,000

    orders on Black Friday

  • 300

    cameras and 24-hour monitoring

  • 99,8%

    of accurate inventory

  • 20

    validated carriers

  • 99%

    of orders shipped in up to D+1


(Português do Brasil) Saiba mais

SAC (Customer Service)

The Infracommerce service differential is creating a REAL relationship between the customer and the brand.
Fully integrated service for pre-sale, after-sale or customer recovery. Trained and qualified staff according to the customer’s operation segment.

  • 10

    seconds of average waiting time (WT)

  • 24h

    average response time

  • <10%

    Dropout rate

  • 4min

    minutes of average service time

  • RA1000

    Reclame Aquí Seal

  • 6 days

    Average reversal time

I want quality service

Payment

The Infracommerce payment system is 100% secure for the consumer and the merchant. Among the service benefits, our robust gateway and reconciliation system guarantees your receivables, reduced payment method fees for our customers and advanced payment process management for orders with credit card
installments.

Photo and video

We have created the perfect environment with Visual Merchandising to attract more customers to the brand, with high-quality photos, videos and descriptions.

(Português do Brasil) Full Service

(Português do Brasil) A Operação é apenas uma parte do serviço completo que a Infracommerce oferece para sua loja virtual. Conheça o Full Service, a solução para quem procura gestão integrada que planeja, cria e executa de verdade.